{"id":20539,"date":"2023-04-25T15:55:21","date_gmt":"2023-04-25T13:55:21","guid":{"rendered":"https:\/\/www.certisys.eu\/?page_id=20539"},"modified":"2023-05-11T12:50:24","modified_gmt":"2023-05-11T10:50:24","slug":"deposer-une-plainte","status":"publish","type":"page","link":"https:\/\/www.certisys.eu\/fr\/deposer-une-plainte\/","title":{"rendered":"D\u00e9poser une plainte"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1682601263000{padding-top: 50px !important;padding-bottom: 50px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/6&Prime; offset=\u00a0\u00bbvc_col-lg-offset-0 vc_col-md-offset-0&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Toute personne a la possibilit\u00e9 de soumettre une plainte \u00e0 CERTISYS\u00ae en cas d\u2019insatisfaction concernant une activit\u00e9 de CERTISYS\u00ae, un produit que nous certifions ou un cas d\u2019utilisation de l\u2019appellation BIO, ou d&rsquo;autres labels durables, \u00e0 des fins frauduleuses.<\/p>\n<p style=\"text-align: center;\">Ci-dessous, vous trouverez donc un formulaire qui vous permettra de nous en faire part.<\/p>\n<p style=\"text-align: center;\">Nous nous engageons \u00e0 accuser r\u00e9ception de votre plainte et \u00e0 la traiter dans les plus brefs d\u00e9lais.<\/p>\n<p style=\"text-align: center;\">Pour en savoir plus sur notre processus de gestion des plaintes, voir ci-dessous<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1682601275482{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f0f3f1 !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Introduction d\u2019une plainte<\/h2>\n<p style=\"text-align: center;\">Vous trouverez ci-dessous un formulaire afin de pouvoir introduire votre plainte. Le traitement des plaintes nous permet de tenir compte au mieux de vos attentes et contribue \u00e0 l\u2019am\u00e9lioration continue des services propos\u00e9s par CERTISYS\u00ae. Nous prendrons en charge votre plainte dans les plus brefs d\u00e9lais.<\/p>\n<p><em>Rem. : <span lang=\"fr-BE\">Si vous d\u00e9sirez faire part d&rsquo;une suspicion de fraude ou de l&rsquo;utilisation de l&rsquo;appellation BIO par un op\u00e9rateur non contr\u00f4l\u00e9, rendez-vous sur notre page <a href=\"https:\/\/www.certisys.eu\/reglementation\/fraudes-et-operateurs-non-certifies\/\">Fraudes et op\u00e9rateurs non contr\u00f4l\u00e9s,<\/a><\/span><\/em><span lang=\"fr\"><em> vous y trouverez le formulaire des autorit\u00e9s wallonnes pr\u00e9vu \u00e0 cet effet.<\/em> <\/span>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1682600354083{margin-bottom: 15px !important;}\u00a0\u00bb]<\/p>\n<p style=\"font-size: 14px;\">\u00ab <span style=\"color: #c02b0a;\">*<\/span> \u00bb champs obligatoires<\/p>\n<p>[\/vc_column_text]<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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method='post' enctype='multipart\/form-data'  id='gform_8'  action='\/fr\/wp-json\/wp\/v2\/pages\/20539' data-formid='8' novalidate> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\n                        <div class='gform-body gform_body'><div id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_8_26\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_26'>Company<\/label><div class='ginput_container'><input name='input_26' id='input_8_26' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_8_26'>Ce champ n\u2019est utilis\u00e9 qu\u2019\u00e0 des fins de validation et devrait rester inchang\u00e9.<\/div><\/div><fieldset id=\"field_8_18\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gf_list_inline gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Vous \u00eates<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_8_18'>\n\t\t\t<div class='gchoice gchoice_8_18_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='une entreprise'  id='choice_8_18_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_8_18_0' id='label_8_18_0' class='gform-field-label gform-field-label--type-inline'>une entreprise<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_8_18_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='un particulier'  id='choice_8_18_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_8_18_1' id='label_8_18_1' class='gform-field-label gform-field-label--type-inline'>un particulier<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_8_20\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gf_list_inline gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Vous \u00eates client Certisys<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_8_20'>\n\t\t\t<div class='gchoice gchoice_8_20_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='Oui'  id='choice_8_20_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_8_20_0' id='label_8_20_0' class='gform-field-label gform-field-label--type-inline'>Oui<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_8_20_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='Non'  id='choice_8_20_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_8_20_1' id='label_8_20_1' class='gform-field-label gform-field-label--type-inline'>Non<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_8_21\" class=\"gfield gfield--type-number gfield--input-type-number gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_21'>N\u00b0 de client Certisys<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_number'><input name='input_21' id='input_8_21' type='number' step='any'   value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"  \/><\/div><\/div><div id=\"field_8_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_22'>Type de certification<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_8_22' type='text' value='' class='large'  aria-describedby=\"gfield_description_8_22\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_22'>(ex Bio, Cosmos, Rainforest, Vegaplan,\u2026)<\/div><\/div><div id=\"field_8_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_1'>Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_8_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_2'>Pr\u00e9nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_8_2' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_23'>Nom Soci\u00e9t\u00e9<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_8_23' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_8_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_8_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_4'>T\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_8_4' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_24\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_24'>Adresse<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_8_24' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_7'>Code postal<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_8_7' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_8'>Pays<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_8_8' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_25\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_25'>Type de plainte<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_25' id='input_8_25' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Qualit\u00e9 des documents et informations fournis par CERTISYS' >Qualit\u00e9 des documents et informations fournis par CERTISYS<\/option><option value='Conclusions relatives au cycle de certification' >Conclusions relatives au cycle de certification<\/option><option value='Comp\u00e9tences\/comportement d\u2019une personne de CERTISYS' >Comp\u00e9tences\/comportement d\u2019une personne de CERTISYS<\/option><option value='Planification\/d\u00e9lai de traitement de votre dossier' >Planification\/d\u00e9lai de traitement de votre dossier<\/option><option value='Absence de r\u00e9ponse, r\u00e9ponse non satisfaisante' >Absence de r\u00e9ponse, r\u00e9ponse non satisfaisante<\/option><option value='Facture ou clauses contractuelles' >Facture ou clauses contractuelles<\/option><option value='Impartialit\u00e9 et confidentialit\u00e9 de CERTISYS' >Impartialit\u00e9 et confidentialit\u00e9 de CERTISYS<\/option><option value='Op\u00e9rateur non certifi\u00e9 qui communique sur des produits BIO ou des labels durables' >Op\u00e9rateur non certifi\u00e9 qui communique sur des produits BIO ou des labels durables<\/option><option value='Autres' >Autres<\/option><\/select><\/div><\/div><div id=\"field_8_14\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_14'>D\u00e9crivez votre plainte<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_14' id='input_8_14' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_8_19\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_19'>Pi\u00e8ces jointes<\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='20971520' \/><input name='input_19' id='input_8_19' type='file' class='large' aria-describedby=\"gfield_upload_rules_8_19\" onchange='javascript:gformValidateFileSize( this, 20971520 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_8_19'>Taille max. des fichiers\u00a0: 20 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_8_19'><\/div> <\/div><\/div><fieldset id=\"field_8_16\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >RGPD<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_16.1' id='input_8_16_1' type='checkbox' value='1'  aria-describedby=\"gfield_consent_description_8_16\" aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_8_16_1' >Je donne mon accord pour \u00eatre recontact\u00e9.e.*<span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_16.2' value='Je donne mon accord pour \u00eatre recontact\u00e9.e.*' class='gform_hidden' \/><input type='hidden' name='input_16.3' value='4' class='gform_hidden' \/><\/div><div class='gfield_description gfield_consent_description' id='gfield_consent_description_8_16' tabindex='0'>En soumettant ce formulaire, j\u2019accepte que mes informations soient utilis\u00e9es uniquement dans le cadre de ma demande et de la relation commerciale \u00e9thique et personnalis\u00e9e qui peut en d\u00e9couler. \u00c0 tout moment, je peux demander l\u2019effacement de mes donn\u00e9es personnelles. <a target=\"_blank\" href=\"\/politique-de-confidentialite\/\">Voir politique de confidentialit\u00e9.<\/a><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_8' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Envoyer'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_8' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_8' id='gform_theme_8' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_8' id='gform_style_settings_8' value='[]' \/>\n   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